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Frequently Asked Questions

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Are your FREE product offers really FREE?

Yes! You pay only for shipping and processing and any product upgrades you select. To learn more about our free products, check out the FREE Offer Details located at the lower left corner of the free design studio. There is no difference in quality between our FREE and premium products. If you want to receive your FREE products faster, expedited delivery is also available for an additional charge.

Can I cancel my order?

If your order has not been processed, you may cancel it and receive a merchandise credit of the order amount. Click here to select the order and get started. Unfortunately, orders cannot be cancelled once they have been processed. We apologize for any inconvenience and hope you understand our need to keep our costs at a minimum and our turnaround times fast. This helps us provide you with the best value in the printing industry.

Can I change my order?

Unfortunately, orders cannot be changed once they have been placed. If your order has not been processed, you may cancel it and receive a merchandise credit of the order amount. Click here to select the order and get started. We apologize for any inconvenience and hope you understand our need to keep our costs at a minimum and our turnaround times fast. This helps us provide you with the best value in the printing industry.

Can I change my shipping address?

You have the ability to edit the shipping address, as long as your order has not been processed. Just go to your Order History, select the order, and click on the "Edit Shipping Address" link to update. If your order has been processed, you will not be able to change your shipping address. We apologise for any inconvenience and hope you understand our need to keep our costs at a minimum and our turnaround times fast. This helps us provide you with the best value in the printing industry.

Can I upload my file for you to review without making a purchase?

You sure can. We are famous for our Free Project Review service where we do a free technical review of your file before you even place your order. You`ll have better peace of mind knowing that your file is ok before you pay. We are proud of our great service and encourage you to experience it. We will upload a press-ready PDF proof for your to review with notes from our expert prepress technicians for your consideration. When you are ready to place the order, simply approve the uploaded proof and proceed to checkout. It`s that easy.

FREE Shipping

Free shipping offers are valid for the minimum value per order as stated in our promotion. Additional charges will apply for product upgrades and photo/logo uploads unless otherwise specified.

How do I get my VAT invoice?

<p>The VAT invoice email will be sent after your order has been shipped, but please note, the attached file is only a digital signature and not the actual invoice. Print and save this invoice for your files. If you do not receive or misplace the invoice, you can request a duplicate from your Vistaprint account. If you misplace the email, you can go to Order History, and click on the order number. You will be taken to the order details where you can re-send a duplicate of your invoice by clicking on &quot;To re-send VAT Invoice(s) click here.&quot;Please check your spam box in case you do not receive the email. To get your VAT invoice online after your order has been shipped, go to Order History and click the &quot;Print VAT Invoice&quot; link. To get your VAT invoice via email after your order has been shipped, go to Order History and click on the order number. You will be taken to the order details where you can re-send a duplicate of your invoice by clicking on &quot;To re-send VAT Invoice(s) click here.&quot; Please check your spam box in case you do not receive the email.</p>

How do I opt-out of email communication?

To change your communication preferences, go to the Account Update page. Here you will be provided with the option to opt-out of receiving emails from Vistaprint. If you are not logged in to your account, you will be prompted to do so.

How do I update my account information?

To update your account information, go to the Account Update page. If you are not logged in to your account, you will be prompted to do so.

How do I use my promotion or coupon?

To redeem a promotional offer found in an e-mail or mail piece, just click directly on the link in the e-mail or type in the entire website address found on the mail piece. Your promotional pricing will be displayed throughout the site, including checkout.

How will you ship my order?

We ship nationwide using major carriers such as FedEx and UPS Etc. The best shipping method is determined based on the transit time selected when the order is placed.

What can I check on my electronic PDF proof?

The press-ready PDF proof that is uploaded for your review and approval is the final opportunity for you to check the layout, bleeds, crops and final text. It is by no means an accurate color reproduction of your final printed piece. If your file is color-critical, you may order a hard copy proof. We will upload a press-ready PDF proof for your to review with notes from our expert prepress technicians for your consideration. When you are ready to place the order, simply approve the uploaded proof and proceed to checkout. It`s that easy.

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