Terms and Conditions

Your purchase is protected if:

  • The item was purchased on our platform.
  • The item you received was damaged, defective, or substantially different from the item represented on the product detail page.
  • Your order did not arrive not due to factors related to the buyer (for example: the wrong shipping address was provided).
  • You raise a claim by opening a dispute.
  • Your account is in good standing.
  • Your item is returned to the seller due to customs duties (customs clearance/taxes are not included).
  • We are not responsible for the customs ex. if your product is stuck with the customs, we are not responsible for this.